My truck rental experience was truly disappointing from start to finish.
They are willing to order items if unavailable in the store.
Really friendly and helpful staff. A little pricey.
Overall, I would say the customer service was truly abysmal and the truck decent. I would choose U-Haul again, but would rather use my own vehicle than rent a truck from this location again.
The staff - all 3 we interacted with - were rude and acted like my rental was an inconvenience. I received a confirmation call from another location than the one I had chosen and was initially given a pick-up time earlier than I had requested (or could arrange for); when I expressed my schedule needs for a later time, I was made to feel like I needed to accommodate the rental location rather than the other way around. When my partner went to pick up the truck, the staff again acted like the rental was a bother and inconvenience. When the cashier had issues handling the payment, a manager was brought over whose offensively foul language and abrasive attitude was wholly unprofessional. When we later returned the truck, we again we met with an overall lack of communication and rudeness when we were spoken with. When I expressed concern/confusion and requested clarification on the $40 difference in my final bill, I received an attitude for having asked (complete with loud sigh and an eye roll) and an abrupt explanation of miles - largely because I had to travel 20min out of my way to the rental location.
I'm sure if I asked for the secrets of the universe they would be able to help
This is a great neighborhood go to hardware fast friendly n efficient
Ace Hardware is a US Hardware Store based in Portage, Indiana. Ace Hardware is located at 5979 Central Ave, Portage, IN 46368, USA.
Please contact with Ace Hardware using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Ace Hardware opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.