They've moved many pieces of lumber into the store. Up to 12' in length. This is not a problem.
From the day you move out on your own till the day you die, Menards will be one of your favorite stores. Very well organized, a lot of bulk discounts, and even a great and cheaply priced grocery and pet selection.
While I am at it, rebates are such a pain in the rear end too. Just provide a discounted price.
I assure you I am a real person with real feelings to the other person who wrote on this review. I am not an employee and I've been coming to this store for over 5 years now. Today has been a great day. I've been in here since 6pm and it is now almost 9pm. We went from building materials with a young man who was awesome and a few more smiles and a really wonderful guy (Mr. Shawn)who has helped me find the perfect front storm/ screen/glass door!!! Mr Steve the manager has continued to keep me a faithful Menards customer! I appreciate all the people who work here with a smile. Not only do they do a great job, but they make my life less stressful by making it easy to remodel my house with the help of professional people. Can't wait to finish this project!!!
The problem is they have no lumber carts. You've got to try to balance it on a regular cart while the employees watch you drop it many times. Please hire an adult to supervise the kids. Every cart in the store is in the parking lot. There is a gaggle of employees gathered around the front of the store standing around talking. Not 1, offered a hand of help.
I have been looking for pergolas for a couple of months now. I have had different contractors come to my home to provide estimates and to be honest I was given so many different "recommendations" that my head started to spin. So I went online to do my own research. I finally found one that fit my requirements at Menards. I decided to go to the Menards in Portage, IN. I was fortunate enough to find Will. He has gone above and beyond to help me get some additional options I wanted. He immediately returned my calls and found information for me that I dont believe he really needed to do. He is AMAZING!! I HIGHLY recommend this Menards, but more specifically if you need to purchase anything in building products, ask for Will.
I won't be back to Menards. Terrible experience.
Shout out to wonderful staff at Portage Indiana store. My daughter and I are training a mastiff puppy for medical alert service dog. He is 10 months old and 100 lbs. He gets a little excited still when we first enter a building. Portage staff has been excellent every time we come in to pick up his 55 lbs of dog food. He still pulls a little and everyone always gives us our space, yesterday he was a little more excited than usual and one of the girls even asked us if we were ok and did we need anything. This means soo much to me. Having a child that passes out any random time is stressful enough, hence the service puppy, and being able to do live real time training is so crucial at this point in his training. Great job management trading employees to ask before petting and just being genuinelynice and helpful. Forever greatful.
They also have the highest quality grocery bags, which come in very handy after taking everything home.
Although I have not received my product yet, I wanted to leave a review specifically on the excellent customer service we received by Will, especially during a time when customer service is non-existent. Thank you Will for everything you did! Now fingers crossed the product is even half as great as you are.
Menards is a US Hardware Store based in Portage, Indiana. Menards is located at 6220 US-6, Portage, IN 46368, USA.
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